derek zheng illustration of NBA, Apple, and Dior representatives kowtowing in front of Mao portrait in Tiananmen square with bags of cash behind the doorway
The China Project illustration by Derek Zheng

The definitive list of international companies that have issued apologies to maintain their market access in China in recent years. Plus, a record of the even more widespread phenomenon of self-censorship for the Chinese market.

By now, pretty much everyone has noticed โ€” or should have noticed โ€” how much influence China holds over many international corporations.

Much of the awareness can be attributed to the ongoing NBA-China controversy, where a sports league known in the U.S. for its progressive values is being forced to stay deafeningly silent on the decidedly un-woke policies of the Chinese government in order to keep NBA basketball in Chinese stadiums and on Chinese TV.

But other brands of many types, ranging from fashion and luxury labels to hotel groups and even a medical device company, have all been strongly condemned by the Chinese government and on Chinese social media in the past few years. Increasingly, these companies have bent to pressure and issued apologies, some of them groveling, but almost all of them containing remarkably similar phrases about โ€œrespecting Chinaโ€™s territorial integrity.โ€

Our video on this topic zeros in on American brands that have apologized to China in recent years, and goes deeper to explain why Beijing takes extreme offense.

Before this summer, Chinaโ€™s two most commonly stepped-in political hotspots for international companies were Taiwan and Tibet. Now, Hong Kong has joined that list. With massive pro-democracy protests erupting in Hong Kong in June and continuing today, any activism โ€” even perceived activism by brands โ€” about the political future of that city by foreigners has become anathema to Beijing.

Tibet is officially an Autonomous Region of China, Hong Kong is a semi-autonomous Special Administrative Region, and Taiwan is a de facto independent country. But Beijing makes claims of total sovereignty to all these, and even the slightest suggestion that the regions should have more autonomy from Beijing or that โ€” in the case of Taiwan โ€” it should be treated as the de facto independent territory that it is, is viewed as a great offense by Beijing and many Chinese nationalists.

Without further ado, here is the list of companies that have apologized to China. The companies are listed in reverse chronological order of their apologies, with the most recent first. For each company, we note what Chinese social media (and sometimes the government) took offense at, and when the company apologized, with a link to their apology.

Think we missed an apology? Let us know at editors@thechinaproject.com and we can add it to the list.

Below this list is a separate record of companies that are known to self-censor, or have been forced to censor for China, but have not issued apologies to China.

ย 

Dior, French luxury goods company

Offense: A Dior employee giving a presentation in China showed a map of China that did not include Taiwan.

Apology: October 17, 2019: โ€œDiorโ€ฆstrictly upholds Chinaโ€™s sovereignty and territorial integrityโ€ (link in Chinese).

ย 

NBA, American basketball league

Offense: A tweet by Houston Rockets General Manager Daryl Morey supporting the Hong Kong protests.

Apology:ย October 6, 2019: โ€œWe are extremely disappointed in the inappropriate remarks of Houston Rockets General Manager Daryl Morey. He has undoubtedly severely hurt the feelings of Chinese fansโ€ (link in Chinese).

ย 

Swarovski, Austrian jewelry company

Offense: Listed Hong Kong as a country on its website.

Apology: August 13, 2019: โ€œSwarovski has always resolutely upheld Chinaโ€™s sovereignty and territorial integrityโ€ (link in Chinese).

ย 

Valentino, Italian fashion house

Offense: Listed Hong Kong and Taiwan as separate regions from China on its website.

Apology: August 13, 2019: โ€œWe resolutely respect and uphold Chinaโ€™s sovereignty and territorial integrityโ€ (link in Chinese).

ย 

Calvin Klein, American fashion brand

Offense: Listed Hong Kong and Taiwan as separate countries or regions on its website.

Apology: August 13, 2019: โ€œCalvin Klein completely respects and supports Chinaโ€™s sovereignty and territorial integrityโ€ (link in Chinese).

ย 

Coach, American luxury accessories brand

Offense: Had Hong Kong and Taiwan listed as regions separate from โ€œChinaโ€ on its website; sold a T-shirt that had โ€œHong Kongโ€ without a country listed after it, and โ€œTaiwanโ€ listed after โ€œTaipei.โ€

Apology: August 12, 2019: โ€œCoach consistently respects and upholds Chinaโ€™s sovereignty and territorial integrityโ€ (link in Chinese).

ย 

Fresh, American beauty brand

Offense: Listed Hong Kong as a separate region on its website.

Apology: August 12, 2019: โ€œFreshโ€ฆresolutely upholds Chinaโ€™s sovereignty and territorial integrityโ€ (link in Chinese).

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ASICS, Japanese footwear brand

Offense: Listed Hong Kong and Taiwan as countries on its website.

Apology: August 12, 2019: โ€œHong Kong and Taiwan are inalienable parts of Chinaโ€™s territoryโ€ (link in Chinese).

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Givenchy, French fashion house

Offense: Sold a T-shirt that had โ€œHong Kongโ€ without a country listed after it, and โ€œTaiwanโ€ listed after โ€œTaipei.โ€

Apology: August 12, 2019: โ€œGivenchy consistently respects Chinaโ€™s sovereigntyโ€ (link in Chinese).

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Versace, Italian fashion house

Offense: Sold a T-shirt that did not say โ€œChinaโ€ after โ€œHong Kong.โ€

Apology: August 11, 2019: โ€œVersace affirms that we ardently love China, and resolutely respect Chinaโ€™s territorial integrity and national sovereigntyโ€ (link in Chinese).

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Coco, Taiwanese milk tea brand

Offense: A receipt in one of its Hong Kong branches included a message of support for protesters.

Apology: August 9, 2019: โ€œHong Kong is an inseparable part of the Peopleโ€™s Republic of China. There is no room for uncertaintyโ€ (link in Chinese).

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Yifang Taiwan Fruit Tea, Taiwanese milk tea brand

Offense: Some employees from its Hong Kong branches joined strikes in the city.

Apology: August 5, 2019: โ€œ[We] resolutely uphold โ€˜One Country, Two Systemsโ€™ and resolutely oppose violent strikesโ€ (link in Chinese).

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McDonaldโ€™s, American fast-food chain

Offense: Showed an advertisement, in Taiwan, that included a two-second clip of a student ID card that showed Taiwan as a country.

Apology: January 19, 2019: โ€œWe have always supported the one-China policy and continue to uphold Chinese territorial sovereigntyโ€ (link).

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85ยฐC Bakery Cafรฉ, Taiwanese bakery chain

Offense: Being visited by Taiwanese President Tsai Ing-wen at a store in Los Angeles.

Apology: August 15, 2018: โ€œThis company firmly supports the 1992 Consensusโ€ (an agreement that there is only โ€œOne China,โ€ which Tsai Ing-wen has not endorsed) (link in Chinese).

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Gap, American fashion brand

Offense: Sold a T-shirt with an image of China that did not include Taiwan.

Apology: May 14, 2018: โ€œGap Inc. respects the sovereignty and territorial integrity of Chinaโ€ (link).

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Mercedes-Benz, German automaker

Offense: Quoted the Dalai Lama on Instagram.

Apology: February 6, 2018: โ€œThis morning, we released a very incorrect message on international social mediaโ€ (link in Chinese).

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Medtronic, American medical device maker

Offense: Listed Taiwan separately from China on its website.

Apology: January 15, 2018: โ€œMedtronic fully understands the Chinese governmentโ€™s position on the relevant territorial issues and sincerely apologizesโ€ (link).

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Marriott International, American hotel group

Offense #1: Listed Tibet, Hong Kong, Macau, and Taiwan as separate countries in a customer questionnaire.

Offense #2: The companyโ€™s Twitter account for its loyalty program had โ€œlikedโ€ a post by Friends of Tibet, which campaigns for independence for the region.

Note: See below to read about Marriottโ€™s groveling apologies.

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Zara, Spanish fashion brand

Offense: Listed Taiwan as a country on its website.

Apology: January 12, 2018: โ€œOur companyโ€™sโ€ฆwebsite incorrectly referred to Taiwan as a โ€˜country.โ€™ We express our sincerest apologies for thisโ€ (link in Chinese).

ย 

Delta, American airlineย 

Offense: Listed Taiwan and Tibet as separate countries on its website.

Apology:ย January 12, 2018: โ€œIt was an inadvertent error with no business or political intention, and we apologize deeply for the mistake. As one of our most important markets, we are fully committed to China and to our Chinese customersโ€ (link).

Note: See below for more information on self-censorship by airline companies.ย 

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Audi, German automaker

Offense: Used a map of China that excluded Taiwan and parts of Tibet and Xinjiang at a presentation at its headquarters in Germany.

Apology: March 15, 2017: โ€œAn incorrect geographical map was included in a speech presentation. This hurt the feelings of Chinese people. This was a serious mistake for which Audi wants to sincerely apologizeโ€ (link).

The humiliation of Marriott hotel group

Before the NBA, Marriott hotel group was the most extreme example of an American company apologizing to China. After Chinese internet users discovered in January 2018 that Marriott had sent out a customer questionnaire that listed Tibet, Hong Kong, Macau, and Taiwan as separate countries, the Shanghai office of the Cyberspace Administration of China blocked the companyโ€™s website and app for a week. It was during that blackout that Chinese internet users additionally discovered that Mariottโ€™s loyalty program Twitter account had โ€œlikedโ€ a tweet by Friends of Tibet, which campaigns for independence for the region.

To redeem its damaged status in the Chinese market, Marriott groveled hard. On January 12, the hotel chain sent out a statement that read, โ€œMarriott International respects the sovereignty and territorial integrity of China. We donโ€™t support separatist groups that subvert the sovereignty and territorial integrity of China.โ€ The company also fired the poor hourly social media manager in Nebraska who was responsible for the Twitter activity, and the companyโ€™s president added on January 13, 2018: โ€œOur official [Twitter] account wrongly โ€˜likedโ€™ the tweet supporting Tibet independence and misled the publicโ€ (link).

But Marriott went even further in its apologies, on January 17 issuing an โ€œeight-point rectification planโ€ promising to follow Chinaโ€™s laws more closely (link in Chinese). The managing director of Marriottโ€™s Asia-Pacific office also told Chinese state media China Daily, โ€œThis is a huge mistake, probably one of the biggest in my career.โ€

Earlier apologies, half-apologies, and coerced censorship

There are earlier examples of international companies apologizing to China, going back to the early 2000s โ€” see the Hong Kong Free Press for a timeline. But the offenses before 2017 were not as often about Beijingโ€™s territorial claims, and the apologies were not always as groveling. For example, in 2007, American toy manufacturer Mattel apologized to the Chinese people for blaming a lead paint problem in its products on its China suppliers, and the harm to the โ€œreputation of Chinese manufacturersโ€ that this had caused.

A few other companies, including Dolce & Gabbana and Audi, have apologized in recent years for racist or sexist ads in China, though this is a much less China-specific kind of corporate mistake and apology than stepping on territorial sensitivities.

There are also a few more recent cases of companies half-apologizing to China, but not exactly admitting any โ€œerrorโ€ or โ€œmistake,โ€ or specifically repeating Chinese government talking points. The two most notable in this category:

  • MUJI, a Japanese lifestyle brand, has been targeted multiple times by Chinese nationalist outrage for different types of transgressions. In January 2018, catalogues from the company that โ€œleft the disputed Senkaku Islands off a mapโ€ were scrapped after complaints from Chinese officials. And in September 2019, the brand apologized for describing the location of an event in Shanghai as โ€œin the French Concessionโ€ (ๆณ•็งŸ็•Œ fวŽ zลซjiรจ), following complaints from a number of internet users who slammed it for being culturally insensitive and disrespecting Chinese history. However, the companyโ€™s apology statement was general: โ€œWe had no intention of harming national sentiment or disrespecting Chinese culture and history.โ€
  • Pocari Sweat, a Japanese sports drink company, withdrew ads from Hong Kongโ€™s pro-Beijing TV station TVB in July, outraging Chinese nationalists. Its apology statement was also fairly generally worded, and without admitting error, stated, โ€œWe resolutely uphold โ€˜One Country, Two Systemsโ€™โ€ (link).

Finally, there is another type of corporate maneuvering to maintain access in the Chinese market: self-censorship. It is sometimes difficult to tell whether companies self-censor because of direct orders from Chinese officials, or if they do so because they are proactively avoiding political sensitivities from Chinese nationalists.

One prominent instance of companies being forced to censor by Beijing, rather than self-censorship per se: In addition to Delta Air Lines, American Airlines and United Airlines, along with at least eight other international airlines โ€” Air Canada, Lufthansa, British Airways, Qantas, Air France, Malaysia Airlines, Japan Airlines, and ANA โ€”ย were all compelled by July 2018 to change how they listed places like Taiwan and Hong Kong on their websites so as not to imply they are separate from China. In May 2018, the Trump administration dubbed this โ€œOrwellian nonsense.โ€

All the companies self-censoring

Studios in Hollywood have been self-censoring blockbuster movies in order to get past Chinese censors for over a decade. To give three major examples: A Tibetan monk in Dr. Strange was replaced by a white actress, Tilda Swinton, to avoid any Tibet-related sensitivities; the sequel to Top Gun starring Tom Cruise omitted the flag of Taiwan on his jacket; and in Red Dawn, a remake of a Cold Warโ€“era movie, the Chinese army depicted invading the U.S. homeland was retroactively replaced with a North Korean army, after a leaked script was criticized by Chinese state media.

Apple has โ€œgiven in to Chinaโ€ at least six times, according to Abacus. The most recent example is an app, HKmap.live, which lets Hongkongers track police movements. It was rejected, then approved, and then rejected again on the App Store.

LinkedIn is one of a few American companies to go all in on a censorship-for-market-access trade. See Inkstone for more. Facebook and Google have both flirted with launching censored versions of their products in China in recent years, but neither has done so.

In the wake of the NBA-China controversy, ESPN told all its staff to avoid talking about Hong Kong politics. Companies including Nike and Vans pulled products related to NBA teams or Hong Kong.

Other self-censorship related to Hong Kong: Tiffany and Co. removed an ad where a model had a hand over one eye, which is a symbol of the protests in Hong Kong. Google censored a Hong Kong protest-related role-playing game. Cathay Pacific warned employees not to participate in protests in Hong Kong, and allegedly fired an employee for her posts on Facebook about the protests.

The gaming studio Blizzard has doubled down on its policy to punish political speech from professional gamers, even after it was met with a huge backlash from gamers after punishing a player from Hong Kong for expressing his support for the cityโ€™s protests.

The Harry Potterโ€“themed website, Wizarding World, backtracked on a decision to list Taiwan as separate from China after outrage on the Chinese internet.

Ray-Ban sunglasses โ€œquietly changed its website description of โ€˜Taiwanโ€™ and โ€˜Hongkongโ€™ to โ€˜China Taiwanโ€™ and โ€˜China Hongkongโ€™โ€ in February this year, according to Business Insider.

Global Blue, a Switzerland-based tourism shopping tax refund company, reportedly fired an employee for referring to Taiwan as โ€œan independent country.โ€

Air New Zealand turned back a plane to China mid-flight after its paperwork โ€œindicated Taiwan is an independent country.โ€